town hall moment. sheila jackson-lee, while a woman is pouring her heart out about health care, takes a phone call. we'll show you the video when we come back. bicycle, i've missed you. gathering dust, as pollen floats through the air. but with the strength of zyrtec ® , the fastest, 24-hour allergy relief, i promise not to wait as long to go for our ride. with zyrtec ® i can love the air ™ . when morning comes in the middle of the night... rooster crow. ...it affects your entire day. to get a good night's sleep, try 2-layer ambien cr. the first layer dissolves quickly to help you fall asleep. and unlike other sleep aids, a second dissolves slowly to help you stay asleep. when taking ambien cr, don't drive or operate machinery. sleepwalking, and eating or driving while not fully awake with memory loss for the event as well as abnormal behaviors such as being more outgoing or aggressive than normal, confusion, agitation and halluciations may occur. don't take it with alcohol as it may increase these behaviors. allergic reactions such as shortness of breath, swelling of your

is probably a distraction. but what sheila jackson lee has done is not because sheila jackson lee has a consistent history of serving her constituents. >> okay. >> and i served that lady by having a town hall meeting that she could come to in the middle of the day. >> i get it. >> i look forward to working with you. >> we are out of time. congresswoman, very courageous of you to come on. i know it's a difficult thing. wolf blitzer is standing by. he, too, will be covering stories like this in "the situation room." >>> rick, thank you. happening now, something the white house is doing raising some eyebrows out there. it involves health care reform and possibly your e-mail inbox. >>> a convicted bomber seeks mercy. he's in prison for a notorious terrorist act, the bombing of pan am flight 103, killing a lot of americans. now outrage. he may soon be set free after serving only about eight years. >>> and plane down. it ditches in the middle of the sea, and a pilot stands on the plane as it sinks. you might not believe what happened next. one witness said, and i'm quoting now, i thought i'

this video making the rounds. sheila jackson lee on a cell phone at a town hall meeting as a cancer survivor was asking a question. someone was heard saying she's not even listening. she said she was not taking a call, she was calling a congressional hot line with answers to health care questions. joining us now, candy crowley, tom foreman and joe jackson. it certainly looks leak a literal representation of the common complaint which you've no doubt heard. you've been at these town hall meetings that members of congress aren't listening to their constituents' complaints. >> i see a political ad coming with that. it's emblem attatic, something people can use for campaign purposes. i think i've heard probably at every town hall meeting i was at yesterday, there were four of them, i heard one person say to iowa senator chuck grassley, we don't know what's going on. we don't feel as if anyone is listening to us. it's a common complaint, i have to say. people always feel that representatives of congress don't listen to people like them as they say. the fact of the matter is that right no

call that led to on air apology sheila jackson lee to the town hall attendee she insulted while talking on the phone during that woman's question. now that town haller, a cancer survivor and single mom is challenging congress lee to a debate. let's take a listen to the challenge tracy issued ton a youtube video. >> this time i think it is even more important that you and other members of congress hear equally from myself and others who believe that hr 3200 is bad for america and why it is bad for america. i would like to invite to you have this dialogue in a public forum or debate which is acceptable to you whoa, tracy girl joins us to tell us more about this video challenge. good morning to you. >> good morning. steve: that is brilliant. sheila jackson lee from your district in the houston area she had said well well i'm sorry tracy i hope you will come to a town hall. steve: you turned it around i will come to your town hall but i want to debate the issue. who came up with this idea? >> a friend of mine and myself both were thinking of it when we talked the next day following

best democrats. eric: let me show you a little bit of a democratic town hall. are remember this from sheila jackson lee? here she appears to be talking on her cell phone as a constituent was asking her a really important question during the town hall meeting. she said she was actually calling into a healthcare hotline to better help her constituents. i talked to, ann, and i talked to her about this incident. listen to this. >> i have not seen the tape. i think it might have been a little doctored, because i don't recall being on with her, but i will tell you that i was utilizing a hotline in order to be able to give the best information i could that has been set up to help us know line and verse, but more importantly, it wasn't a call that i took. it was a call that i specifically made to be helpful, and i was engaged. if you look at that tape, i'm told, i didn't see it, my hands were pointing out. i was engaged, not in the back room, not with my back turned. eric: i went on to i beg to differ with her being engaged, that maybe she was more engaged with her cell phone call. is this just the democrats being c